Stewart Audio

Warranty Statement

All Stewart Audio amplifiers and accessories, unless excluded in this summary, are covered by a 3-year limited warranty on parts and labor from the data of purchase. In order to be eligible for warranty repairs, the amplifiers and accessories must have been purchased through an authorized Stewart Audio dealer and submitted by the original purchaser. This warranty is only valid in the country in which the amplifier was purchased.

Eligibility Requirements

Stewart Audio warrants against all malfunctions which come as a result of component or manufacturer defect. The amplifier is also covered from all failures which arise during the warranty period (3 years from date of purchase) that are not a result of misuse. The following actions will void your warranty:

  • The power cord or AC plug has been damaged through misuse.
  • The amplifier has been exposed to moisture or extreme temperatures.
  • The amplifier has been dropped, items have been dropped on the amplifier, or the enclosure has been damaged.
  • The amplifier has been opened by the operator.
  • The amplifier was improperly packaged when sending to the factory for repair, resulting in damage.
  • Any of the precautions or instructions found in this manual were not followed.

Damages resulting to the amplifier which are not covered under this warranty can be factory-repaired at cost to the customer. Use the contact information below to initiate the repair process.

Return Procedure

This section includes the return procedures which must be followed in order to prevent processing delay or cost to the customer. Please read the entire section before contacting Stewart Audio for returns.

Return Authorization Number

All returns to the factory for service or credit must be accompanied by a Return Authorization (RA) number. All Product(s) included on the Return Authorization (RA) must be received by Stewart Audio within 30 days of issuance of the Return Authorization (RA) number. Product(s) not received within the 30 day window void the Return Authorization (RA). Customers may re-apply for a Return Authorization (RA) number which may be subject to administrative fees. Return Authorization (RA) numbers are obtained by contacting Stewart Audio at 209-588-8111 or via e-mail at support@stewartaudio.com.

NOTE: Any defective products received without an RA number will be returned to sender at their expense.

If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered scrap and may be disposed of.

Shipment Instructions

If Stewart Audio requests that you ship the defective product back to their service center, please refer to the guide below. To ensure prompt warranty service, be sure to follow all instructions.

  1. Return Authorization (RA) is required for product being sent to the factory for service.
  2. See packing instructions below.
  3. Ship the defective product using a method which provides for order tracking or order confirmation. The service center is located at the following address:

    Stewart Audio
    14335 Cuesta Court Suite C
    Sonora, CA 95370

  4. Use a bold black marker and write the RA number on three sides of the box.
  5. Record the RMA number for future reference. The RA number can be used to check the repair status.

Packaging Instructions

Should Stewart Audio request that you ship your product to their service center, these instructions must be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes no responsibility for damaged goods and/or accessories that are sent with your unit.

  1. Please write the RA number on three sides of the box. Include the Stewart Audio RA number inside the box and a brief description of the problem.
  2. Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. Stewart Audio will not be held responsible for these items if they are returned with the amplifiers.
  3. When shipping your amplifier, it is important that it has adequate protection. We recommend you use the original packing material when returning the product for repair. If you do not have the original box, see number 4.
  4. If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:
    1. 275 P.S.I. burst test, Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit.
    2. Securely seal the package with an adequate carton sealing tape.
    3. Do not use light boxes or "peanuts".
NOTE: Damage caused by poor packaging will not be covered under warranty.

Estimate Approval

An estimate for all non-warranty repairs will be provided to the customer once the unit has been shipped to the factory. The customer is responsible to approve this estimate within 7 days. If the repairs are not approved within 14 days, Stewart Audio reserves the right to consider the unit scrap and may discard it.

Payment of Non-Warranty Repairs

Payment for non-warranty repairs must be submitted to Stewart Audio before the product will be returned to the customer.