All Stewart Audio amplifiers and accessories, unless excluded in this summary, are covered by a 3-year limited warranty on parts and labor from the data of purchase. In order to be eligible for warranty repairs, the amplifiers and accessories must have been purchased through an authorized Stewart Audio dealer and submitted by the original purchaser. This warranty is only valid in the country in which the amplifier was purchased.
Stewart Audio warrants against all malfunctions which come as a result of component or manufacturer defect. The amplifier is also covered from all failures which arise during the warranty period (3 years from date of purchase) that are not a result of misuse. The following actions will void your warranty:
Damages resulting to the amplifier which are not covered under this warranty can be factory-repaired at cost to the customer. Use the contact information below to initiate the repair process.
This section includes the return procedures which must be followed in order to prevent processing delay or cost to the customer. Please read the entire section before contacting Stewart Audio for returns.
All returns to the factory for service or credit must be accompanied by a Return Authorization (RA) number. All Product(s) included on the Return Authorization (RA) must be received by Stewart Audio within 30 days of issuance of the Return Authorization (RA) number. Product(s) not received within the 30 day window void the Return Authorization (RA). Customers may re-apply for a Return Authorization (RA) number which may be subject to administrative fees. Return Authorization (RA) numbers are obtained by contacting Stewart Audio at 209-588-8111 or via e-mail at firstname.lastname@example.org.
NOTE: Any defective products received without an RA number will be returned to sender at their expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered scrap and may be disposed of.
If Stewart Audio requests that you ship the defective product back to their service center, please refer to the guide below. To ensure prompt warranty service, be sure to follow all instructions.
Should Stewart Audio request that you ship your product to their service center, these instructions must be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes no responsibility for damaged goods and/or accessories that are sent with your unit.
An estimate for all non-warranty repairs will be provided to the customer once the unit has been shipped to the factory. The customer is responsible to approve this estimate within 7 days. If the repairs are not approved within 14 days, Stewart Audio reserves the right to consider the unit scrap and may discard it.
Payment for non-warranty repairs must be submitted to Stewart Audio before the product will be returned to the customer.